Who operates this service
SpeedFlatmates, 2b Woodhouse Road, Sheffield, S12 2AZ, United Kingdom. Contact info@speedflatmates.com for privacy questions and requests.
Information we use and why
Account details and secure password hashes support sign-in and service delivery. Lifestyle answers, city, budget and the introduction you choose to publish support matching and discovery. Messages, call proposals and listings support your requested interactions. Payment identifiers and transaction amounts support purchases and accounting; card details are processed by Stripe, not stored by us.
We process service information to perform our agreement with you, safety and security information for legitimate interests, and promotional email preferences on your consent. We do not request protected-characteristic information for matching.
How recommendations work
We filter for compatible city, overlapping budget and smoke-free requirements, then compare numerical lifestyle vectors for cleaning, sociability, schedule, working at home, visitors and noise. Results include shared preferences and differences. We do not make tenancy decisions. You can change your answers, hide your profile and choose who to contact.
Who can see your information
Verified members can see a visible profile’s first name, city, budget, occupation, move date, bio and lifestyle compatibility. Your email address is not published. Listing details are public after review. Messages are available to their participants and may be reviewed by authorised staff for a reported issue, safety investigation or legal obligation. We do not describe messages as end-to-end encrypted.
Service providers
Hosting and data storage are provided through the configured hosting provider. When enabled, Resend delivers service emails, Stripe handles checkout and a configured video provider hosts calls. Their processing may involve transfers outside the UK; applicable contractual safeguards must be in place. Call links are shared only in participant dashboards. Video is not recorded by SpeedFlatmates.
Retention and your choices
Sessions expire after seven days, password reset tokens after one hour and verification links after 24 hours. Expired tokens are removed by scheduled maintenance. Your profile, listings and conversations are kept until you delete your account or request removal, subject to lawful safety and accounting retention. Transaction and audit records may remain for legal and security purposes. Launch-list consent remains until withdrawn.
Download your data, update visibility and marketing choices or close your account in your dashboard. For access, correction, erasure, restriction, objection or portability requests, email info@speedflatmates.com. You may complain to the Information Commissioner’s Office.